Shipping policy


Shipping Times

  • Most countries deliveries arrive roughly 14 business days from the date of purchase.
  • During holidays, Black Friday, Cyber Monday, and other peak periods, please allow an additional 3 days.
  • For preorders, check the product page for the estimated shipping date.

Shipping Fee：

Standard shipping for US & Canada & EU & All other countries:
  • Free Shipping

FAQ

Q: Where do you ship from?
Current orders are shipped from warehouses across the China. If your order includes multiple items, they may ship separately if stored in different warehouses.

Q: How long will it take for my items to arrive?
Most orders arrive within 14 business days. Shipping times vary based on your location, product demand, and shipping origin. 

Q: What should I do if my package is lost or damaged during shipping?
  • Lost packages: First confirm the status with the shipping provider, then contact support@petnomestore.com. After verification, we’ll file a claim with the provider and arrange for a replacement or refund.
  • Damaged packages: Contact us directly with photos of the damage and a copy of the shipping bill. We’ll file a claim with the provider and arrange for a replacement or refund.

Q: Will my order be shipped in multiple packages?
Possibly. If items in your order are stored in different warehouses, they will ship separately in multiple packages.

Q: My item has been in transit for a long time. What should I do?
If your item has been in transit for an extended period, try contacting the shipping provider directly to check the status of the shipment. If the shipping provider can't resolve the issue, reach out to support@petnomestore.com for help.